3 Secret Ingredients For Successfully Solving Customer Problems
Is your staff using them consistently?
Let’s face it. Stuff happens. As much as I want every interaction with our customers to be perfect, every once in awhile, it doesn’t work out that way. When problems occur, it’s paramount that whoever is representing my company’s side of the issue knows how to handle the situation so that my customer gets the help he needs, my employee gets the right solution in motion, and my company becomes a better company. Here are the things I teach to prepare every staff member to problem-solve with penchant.