TAB Bank
TAB Mobile F.A.Q.

Mobile Banking Frequently Asked Questions



Q: How do I sign up for Mobile Banking?
A: To sign up take the following steps:

  1. Login to TAB's online banking (if you do not have online banking setup call 1-800-355-3063).
  2. Click on the Other Services menu.
  3. Select Mobile Banking.
  4. Read through and accept the disclaimer.
  5. Choose a Username.
  6. Add your mobile number.
  7. Select and confirm a pin number (Note that the pin should not be the same as the one used for your card).
  8. Click Enroll.

Depending on whether you are signing up for browser banking or text banking, your final step will vary.

For Browser Banking:

You will be sent a text with a link to the login screen. Use the link and login.

For Text Banking:

You will be sent a text asking you to confirm enrollment. Reply "yes" to finalize set up.

Q: What is the TAB Mobile Banking App?
A: It is a secure mobile application which allows you to make transfers (withdrawals from savings and MMAs are subject to transaction limitations), check your account history, and bank as you go. TAB's Mobile Banking App is available for free download at the ITunes store and on Google Play. You can download it to your Smartphone or tablet.

Q: How do I set up the Mobile App?
A: Before you can use the mobile app you have to be set up for online banking first, which is as simple as calling customer service (1-800-355-3063) and asking them to set you up. Then you can log into online Banking. To begin using mobile banking click Other Services and then Mobile Banking. Enter your mobile phone number. Choose a user name and a pin, and click Enroll. A text message will confirm your enrollment. You can go into the app, plug in your username and pin and start banking on the go.

Q: What is the fee for TAB's Mobile Banking App?
A: There is no cost from TAB to download our Mobile Banking App*

google play store      iPhone app store

*You may be charged fees for data and internet usage by your mobile or internet service provider.

Q: How do I download TAB's Mobile Banking App?
A: Go to Google Play or iTunes and look up the Transportation Alliance Bank app. Then simply click to install it.

Q: What can I do on TAB's Mobile Banking App?
A: Our Mobile App will allow you to check your balance, make transfers , and get detailed statements. It also has a contact button, so you can connect to customer service straight from the app. Withdrawals and transfers from your savings and MMAs are subject to transaction limitations.

Q: What does TAB's Mobile Banking App look like?
A:

tabBank online app

Q: Who can use the TAB Mobile Banking App?
A: Currently any of our retail customers can use the mobile banking app. So, if you have a personal checking, personal savings, or other type of personal account, you can be set up for TAB's Mobile Banking app.

Q: What are the text commands for text banking?
A:

To Check your balance text:

  • Balance
  • Bal
  • B

To make a transfer text:

  • Transfer
  • Xfer
  • X

  • Note: The transfer command will allow you to transfer to or from any accounts on your profile. It is suggested that you nickname your accounts online before using this feature. That way you won't have text your account number when making transfers like in the following example:
  • Xfer 50.00 from John to Jane

To get transaction history text:

  • Transactions
  • Statement
  • History
  • Recent
  • Tran

To get the details on an account, such as the nickname, balance, and type of a specified account text:

  • Details

To get a list of options for a single command text:

  • Help (plus the option)
  • Ex: Help Bal. That would then send me a text with the other commands I can use to get my balance.

To get a list of text banking commands text:

  • Help all

To unenroll in text banking and cease use of this service text:

  • Stop
  • End
  • Quit
  • Cancel
  • Unsubscribe

  • If at a later date in time you would like to re-enroll in text banking you will have to go through the enrollment process again.

Q: What do I do if I lose my phone?
A: Login to online banking and un-enroll from mobile banking. Or if you cannot get to a computer, call us 24/7 at 1-800-355-3063.

Q: Can I have more than one phone set up on mobile banking?
A: Mobile Banking only allows one phone per account signer. If you have a joint account holder on your account, he or she will be able to set up mobile banking by using his or her online banking profile to set it up.

Q: Why is it a good idea to nickname my accounts if I use text banking?
A: If your accounts are nicknamed, when you text a command that requires an indication of the account number, you can just plug in the nickname of the account instead of the account number. Texting a nickname is more secure than texting an account number.

Q: How do I nickname my accounts?
A:

  1. Login to online Banking.
  2. Select the Preferences menu.
  3. Type in a nickname in the account's corresponding line.
  4. Click Save.

Q: Will my phone unsafely store my account information?
A: In text banking it will only store information that was texted, unless of course you delete those texts after you are done with them. Also it will only show the nicknames of the accounts you type in if you choose to use the nickname feature.

Q: What do I do if I get a new mobile Phone?
A: Login to online banking and un-enroll from mobile banking. Get your new phone. Re-enroll in mobile banking.

Q: What do I do if I change my phone number?
A: Login to online banking and un-enroll from mobile banking. Re-enroll with the new phone number.

Q: Can I set my business Account up for Mobile Banking?
A: Mobile Banking for business accounts is currently not available, but it is coming soon.

Q: What is the difference between mobile username and mobile pin?
A: The mobile pin is basically just another word for password. The mobile username is another way to say login.

Q: What is the difference between ledger and current balance?
A: Current balance includes any pending transactions. Ledger balance does not.

Q: In browser banking what is the difference between transactions and details statement?
A: The detail statement displays a few more transactions.